Purchase Issue Troubleshooting

Note: When you press "Buy Game", if you see "You already own this item", go under Options and tap Restore Purchases.

Problem

When pressing "Buy Game" or "Restore Game", nothing happens, or one of the following error messages below:

  • Cannot connect to iTunes
  • Could not reach Google Play
  • Failed to query inventory
  • Could not detect game purchase

Solution

1. Check Wi-Fi is working
2. Close and re-open Gallery Hero
3. Try Buy Game/Restore Purchases again
4. If this does not work, update the app to the latest version and try again.
5. If issues still occur, please send the error (if any) and a description to Support at support@rasterzone.com.

Problem

Black error screen, or the app unexpectedly closes

Solution

1. Close and re-open Gallery Hero
2. If this does not work, update the app to the latest version and try again.
3. If issues still occur, please send the error (if any) and a description to Support at support@rasterzone.com.